Product Support

FAQ
Everything you need to get started with the TCR100 4G Router
TCR100 Quick Start Guides and Video Guides
The Teltonika TCR100 4G Routers use a standard mobile data SIM. It uses the MINI SIM size.
The device is compatible with mini-SIM (2FF) size cards. But since different types of SIM cards have the same contact arrangement, smaller SIM cards can also be used with the router, provided they are inserted into a 2FF SIM card adapter. A size perspective of the most popular SIM card types can be seen in the figure below:
- Push the SIM holder button with the SIM needle.
- Pull out the SIM holder.
- Insert your SIM card into the SIM holder.
- Slide the SIM holder back into the router.
Connecting the Power
They say a picture is worth a thousand words – so here is a picture of the TCR100 next to a RUT955 router.
The Speedroute SDWAN services is a managed business Internet solution that lets you bond multiple 4G routers, 5G routers and wired broadband services together. It creates a single Internet connection using these different Internet services, bonding them for high speed Internet and providing a managed service with low latency ideal for all your business communication needs. If you have already purchased a Teltonika TCR100 router for your business and choose at a later date to utilie the Speedroute SD-WAN service then you could use the TCR100 and SIM card as one of your bonded services. However, if you are considering using the Speedroute SD-WAN service before you have decided on using a stand alone 4G router or using the TCR100 as a failover 4G router then Speedroute may supply a higher performance 4G router to ensure that you get the best 4G service possible for your high speed office broadband.
TCR100 4G ROUTER SUPPORT VIDEOS
TCR100 Basic Configuration Walkthrough
TCR100 Configuring APN settings Manually
TCR100 Configuring Port Forwarding
TCR100 Enabling Remote Management
TCR100 Configuring Ping Reboot
TCR100 Configuring WiFi
TCR100 Check Mobile Data Usage
TCR100System Log / Troubleshoot File
Warranty & Repair
The TCR100 4G router has a manufacturers 24 month return to base warranty. In the first instance you should contact your retailer support desk and submit a ticket to advise the nature of the fault. That way you can receive support regarding potential configuration or firmware issues and it might be resolved if the fault is not with hardware.
In the event that it is a hardware fault and the TCR100 fault cannot be resolved remotely then your retailer will provide instructions with regard to the return of the unit for testing and repair or replacement under warranty.